When I turned it on for the first time it didn't ask me to register windows or anything, which I thought was odd, but it was working so I let it be. I also noticed it was registered in someone else's name but there wasn't much I could do about that either, except change the account name. Which is what I did.
Seven months on, it started to play up. Freezing all the time and taking forever to load. No amount of De-fraging or disk cleanup fixed the problem so I went to do a system restore point and found one for as far back as May 2nd 2009. So that, to me, said it had been sold before, returned and repackaged then sold to me as a new product, which it clearly was not. I then located the warranty booklet and found the previous owner had written the registration details on the back of it. This was further proof to me that it wasn't a new product when I bought it.
So I took it back to the retailer and asked for a refund, first checking with The Department of Fair Trading (DoFT), to make sure I was in the right asking for a refund, and I was, so off I went.
The manager on duty I spoke to was rude and unhelpful. Acted like it was my fault not his and refused to refund my money, said they could only send it off for a service after 'this length of time'. He really made me feel like I was scum and just looking to get a new laptop...when I was asking for a refund not a replacement.
Anyway I went away from the encounter,shaking, and called DoFT back and asked them what I could do now. They suggested I make a formal complaint, including all the evidence I had, which is what I did.
After 3 weeks and a bit of phone tag, I finally got the call that I could take my laptop back and get a refund!
With the money I got back I immediately purchased a replacement laptop from Dell, online. I also got a belkin wireless router and Wasabi printer, photo's below...
I'm stoked I've got it now! I love the colour, it turned out to be a much darker purple than I thought it would be which is great. Oh and I also got the little wireless mouse that's on top of the laptop in the photo.
It's been charging since 2pm so I can turn it on and play with it in just 2 more hours! YAY
Now comes the sadness. A friend has left to move interstate. I'm going to miss her and her gorgeous kids, especially Anisiia. I adore that kid of hers! I hope she finds a more stable life and good friends down there to help support her. I'll be visiting as soon as I can manage it and can't wait to meet her new baby later in the year!
xxxx Good Luck Nadia!
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